On March 23rd 2016, Alchemy Polymers Technical Consultant Andy Powell was interviewed on the Business Radio X podcast. Andy is an expert on all of the products and their infinite applications, with many years of infrastructure repair work and on-site consulting under his belt.
In this excerpt, he sums up the Alchemy Polymers committment to quality...
Ultimately, the customer is the property owner, somebody who’s got a problem. Even though we’re selling to contractors, we kind of all have to be on the same page, and so we’re ultimately dealing with the property owner, and sometimes they don’t understand what they can’t see, and we’re oftentimes fixing things that you can’t see like, “What’s going on underneath my slab? I can’t believe that you’re telling me there’s a hole big enough to park a VW down under my slab and it’s going to cost this much.”
There’s got to be an element of trust. You’ve got to be able to prove what’s going on...you’ve got to be able to let them know that if they’re not going to treat this now, it’s not going to get better. The contractors that we work with, we train, and that’s the only way that we can really stand behind it because we can provide a product warranty, but if it’s not installed correctly, then it can come back and reflect on us. So we kind of all have to be on the same page, and it’s good for the industry as a whole, too, because if somebody’s polyurethane fails, it reflects on everybody.
Over the course of this 15 minute interview, Andy discusses the history of the business, the state of the industry, and the various types of infrastructure problems that can be solved with polyurethane resin. Take a moment and give it a listen. If you have any questions, give us a call afterwards at 404-618-0438. Want to hear more from Andy? Click here for a complete listing of all the Alchemy Polymers blog posts written by Andy Powell.